Terms of Service

wepamail is an email marketing platform. We provide contact management, campaign creation, automation, analytics and delivery infrastructure. We provide the sending infrastructure; you remain responsible for the content of your messages and for the lawfulness of every address you upload.

• You must provide accurate information and keep your credentials secure.
• You are responsible for everything done under your account, including by team members you invite.
• Accounts are for organisations or individuals aged 18 or older.
• We do not permit shared or resold access to a single account unless agreed in writing.

You may only send to contacts who gave you permission to email them. Purchased, rented, scraped, appended or otherwise unverified lists are prohibited. Full requirements live in our Anti-Spam & Acceptable Use Policy, which forms part of these terms.

• Each plan includes a monthly email allowance plus contact and daily-send limits shown in the app.
• Allowances reset at the start of each billing period and do not roll over.
• If you enable overage, additional emails beyond your allowance are billed at the per-email rate shown at checkout. With overage disabled, sending pauses when the allowance is exhausted.
• Fees are charged in advance and are non-refundable except where required by law.
• We may change pricing with at least 30 days notice before your next renewal.

Shared sending infrastructure means one sender's behaviour affects everyone. We monitor bounce and complaint rates continuously and may automatically pause a campaign, throttle your account, or suspend sending when your rates exceed our published thresholds, when a domain fails authentication, or when we receive credible abuse reports.

Suspensions that we apply at the platform level cannot be lifted from inside your account. We will tell you why and what we need before reinstating you. Severe or repeated abuse may result in permanent termination without refund.

• Your contacts, campaigns, templates and reporting data belong to you.
• You may export your data at any time while your account is active.
• We process your data only to operate and improve the service, as described in the Privacy Policy.
• You act as data controller for your contacts; we act as processor on your instructions.

We work to keep the platform available and delivering, but we do not guarantee uninterrupted service, specific inbox placement, open rates or revenue. Deliverability depends on your list quality, content, domain reputation and receiving mailbox providers.

You may cancel at any time from Billing. Your plan stays active until the end of the paid period, after which sending stops. We may delete account data 60 days after cancellation; export anything you need before then.

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential losses, including lost profits, lost revenue or reputational harm.

We may update these terms. Material changes are announced in the app or by email at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

These terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law rules.