Delete your account

• Sign in to wepamail (web or iOS app).
• Open Settings.
• Scroll to the Danger zone at the bottom of the page.
• Tap or click "Delete my account", type DELETE to confirm, and confirm again.
• Your account is deleted immediately and you are signed out. The deletion cannot be undone.

If you cannot sign in, email support@wepamail.com from the address on the account with the subject “Account deletion request”. We verify ownership of the address, then delete the account within 7 days and confirm by email.

• Your login and profile: name, email address, password and session data.
• All contacts, lists, segments and signup forms, including every address you imported.
• All campaigns, campaign steps, A/B variants, recipient queues and engagement events (opens, clicks, bounces).
• All templates and automations, including any scheduled or in-progress runs.
• Sending configuration: verified domains and regions, DNS records and any stored DNS provider API keys.
• Team members and pending invitations belonging to your workspace.
• Any files you uploaded and stored with your account.
• Usage counters and subscription records; any active subscription is cancelled.

• Suppression records — the email addresses that unsubscribed, hard-bounced or filed a spam complaint, with the reason. Erasing these would allow a person who opted out to be emailed again, so anti-spam law requires us to keep them. They are stored on their own and are not linked to a usable copy of your list.
• Invoices and payment records, retained as long as tax and accounting law requires.
• Security logs, retained up to 12 months, then deleted.

Everything else is removed from our live systems immediately and from encrypted backups within 30 days.

Deletion is permanent and there is no recovery. Export anything you still need — contacts and campaign reporting can be downloaded from their screens in the app — before you confirm.