Terms of Service

These terms are effective as of September 20, 2026.

wepamail provides contact management, campaign creation, automation, analytics and email delivery infrastructure. We supply the sending infrastructure; you remain responsible for the content of your messages and for the lawfulness of every address you upload.

• You must give accurate information and keep your credentials secure.
• You are responsible for everything done under your account, including by team members you invite.
• Accounts are for organisations or individuals aged 18 or older.
• Shared or resold access to a single account is not permitted unless agreed in writing.

You may only send to contacts who gave you permission to email them. Purchased, rented, scraped or appended lists are prohibited. Every campaign must identify the sender, include a valid physical postal address and a working one-click unsubscribe. Our Anti-Spam & Acceptable Use Policy forms part of these terms.

• Each plan includes a monthly email allowance plus contact and daily-send limits shown in the app.
• Allowances reset each billing period and do not roll over.
• With overage enabled, emails beyond your allowance are billed at the rate shown at checkout; with it disabled, sending pauses when the allowance is used up.
• Fees are charged in advance and are non-refundable except where the law requires otherwise.
• Purchases made through the Apple App Store are additionally subject to Apple’s terms, and refunds for those purchases are handled by Apple.
• We may change pricing with at least 30 days notice before your next renewal.

Shared sending infrastructure means one sender's behaviour affects everyone. We monitor bounce and complaint rates continuously and may pause a campaign, throttle your account or suspend sending when your rates exceed our published thresholds, when a domain fails authentication, or when we receive credible abuse reports. Platform-level suspensions cannot be lifted from inside your account; we will tell you why and what we need. Severe or repeated abuse may lead to permanent termination without refund.

• Your contacts, campaigns, templates and reporting belong to you.
• You may export your data at any time while your account is active.
• We process your data only to operate and improve the service, as described in the Privacy Policy.
• You act as data controller for your contacts; we act as processor on your instructions.

We work to keep the platform available and delivering, but we do not guarantee uninterrupted service, inbox placement, open rates or revenue. Deliverability depends on your list quality, content, domain reputation and the receiving mailbox providers.

You may cancel at any time from Billing; your plan stays active until the end of the paid period. You may also permanently delete your account and its data from Settings → Danger zone — see /delete-account. Deletion is immediate and irreversible, except for suppression records we must keep so opted-out addresses are never emailed again.

• No unlawful, deceptive, hateful or infringing content, malware, phishing or fraudulent offers.
• No attempts to bypass sending limits, guardrails or another account’s data isolation.
• No automated scraping or load testing of the platform without our written consent.

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential losses, including lost profits, lost revenue or reputational harm.

We may update these terms. Material changes are announced in the app or by email at least 14 days before they take effect; continuing to use the service after that date means you accept them.

These terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law. Questions go to support@wepamail.com.